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UK to Reduce Visa and Immigration International Contact Centre Fees by 50%

From October 5, the costs of contacting the UK Visa and Immigration International Contact Centre by phone and e-mail will drop 50%

Published on September 10, 2020

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The UK Government has confirmed that from October 5, the cost of contacting the UK Visa and Immigration International Contact Centre will be reduced by 50%.

At present, it costs £1.37 per minute (on top of network minutes) for UK visa and immigration applicants living overseas to telephone the International Contact Centre with general questions about the application process. The cost of enquiries by e-mail from abroad are currently £5.48.

However, from October 5, the prices will be reduced by 50%, with calls costing £0.69 per minute (plus network minutes), and e-mail enquiries costing £2.74 per enquiry.

The Government has also confirmed that other prices for visa applications have been frozen, and will remain the same from October 5.

Although the price reductions may appear small, given that the UK is due to introduce a points based immigration system in 2021 following the country's departure from the European Union there are likely to be additional queries about the application process. Although International Contact Centre staff aren't able to provide guidance on personal circumstances, the price reductions are a welcome relief for those who may have more questions than usual due to the changing nature of the UK's visa and immigration system.

For more details on prices and fees for visa and immigration services from October 5, go to www.gov.uk/government/publications/visa-regulations-revised-table/fees-5-october

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