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Wow Air Wow Air Airbus. Photo © BriYYZ

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Wow Air Ceases Transatlantic Flights: What to do if you have tickets
All Wow Air flights from the UK to US are cancelled

Published on March 28, 2019

The Icelandic airline, Wow Air, which offers UK to US flights via Keflavik and Reykjavik Airports, has announced it is ceasing its operations. All Wow Air flights have been cancelled, including those scheduled to fly between airports in the UK and US.

The budget Transatlantic airline had been in discussions in an effort to save the business, but this morning it was confirmed that a rescue bid wasn't possible.

If you have booked tickets to fly between the UK and US with Wow Air, a travel alert was posted on their website earlier today.

The alert explains that passengers wondering how to reach their destination "are advised to check available flights with other airlines ... Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available."

"Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued ... Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight ... Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited." The alert also noted that "Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator."

More information can be found via the Wow Air website: www.wowair.com/travel-alert


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