ESSENTIAL CONTACTS IN THE UK
Please pay special attention to the Emergency Number. In the UK it is NOT 911. Use 999
(the one most British people know) or 112 which is a newer number that works here and
across the European Union.
Fire, Police, Ambulance 999 or 112 (NOT 911)
MEDICAL ADVICE LINE
The NHS offers non-emergency medical help by telephone. Phone: 111.
The NHS website is http://www.nhs.uk
(NB the previous NHS Direct service was closed in 2014.)
Direct Dial Code, US 001
Direct Dial Code, Canada 001
Direct Dial Code, Germany 00 49
Operator Assistance, UK 100
Operator Assistance, International 155
Telephone Repairs 151
International Directory Assistance 153
London Underground 020 7222 1234
National Rail Enquiries 08457 4849 50
National Bus Service 0990 808080
UNITED STATES EMBASSY
24 Grosvenor Square
Switchboard: +44 (0)20 7499 9000
Fax: +44 (0)20 7894 0020
Operator Assisted Visa Information: 09042 450100
(This is NOT a London number. It does not require any other prefix or dialling code.)
Monday through Friday, 8.00 a.m. until 8.00 p.m., and on Saturdays from 10.00 a.m. until 4.00 p.m.;
£1.20/min; only available in the U.K., within U.K. may be unavailable from some business
telephones and mobile networks.
Passport Unit (American Citizen Services):  (20) 7894 0563
Telephone staff hours are Monday to Friday, 8:30am - 12:30pm, except for American and British
public holidays. Recorded information is also available on this line 24 hours a day, seven days
a week. Twenty-four hour assistance is available for genuine emergencies at  (20) 7499 9000.
Commercial Service: Business advice for U.S. exporters and UK importers of American
Information Resource Center:  (0)20 7894-0925
Monday to Friday, 10.00 a.m. to 12 noon.
Visa and U.S. Passport information is NOT available from the Information Resource Center
All offices are closed on Saturday, Sunday, and American and British Holidays
Embassy operating hours are Monday-Friday 8:30 a.m. to 5:30 p.m, but some Sections and Agencies within the Embassy may differ.
The U.S. Consulate General, Belfast, Northern Ireland
Consul General in Belfast: Susan Elliott
U.S. Consulate General, Belfast, Northern Ireland
223 Stranmillis Road
Phone: +44 (0)28 9038 6100
Fax:  (0)28 9068 1301
Hours of Operation:
All offices are closed on Saturday, Sunday, and American, British and Northern Irish holidays
Monday-Friday 8:30 a.m. to 5:00 p.m. (Please note that the Consulate is not open for walk-in visa enquiries)
The U.S. Consulate General, Edinburgh, Scotland
Principal Officer: Lisa Vickers
3 Regent Terrace
Phone: +44 (0)131 556-8315
Fax: +44 (0)131 557-6023
For after-hours emergencies for American Citizens please
phone:  (0)122 485 7097
Hours of Operation:
Open for application processing and services Tuesdays and Thursdays from 09:00 am to 1:00 pm on a
walk-in basis. Appointments are not required.
The U.S. Consulate in Edinburgh does NOT process any type of immigrant or non-immigrant visas.
We cannot accept telephone or e-mail inquiries about visas, work permits, green cards, or immigration.
The American Embassy in London handles visa processing for Scotland. Further information may be obtained
from American Embassy London Visa Services.
The American Embassy Welsh Affairs Office, Cardiff
Phone: +44 (0)29 2078-6633 (Cardiff)
Welsh Affairs Officer: James Sindle
The Cardiff Office is unable to provide information about visas, or consular services for American citizens.
Enquirers should visit the Visa Services and the American Citizen Services pages on
the main Embassy site.